Last Updated: September 2026
Elegaant Eagle Eye Private Limited (“ZIPMART”, “we”, “us”, or “our”) operates the ZIPMART website, mobile applications, and related services. ZIPMART is a hyperlocal marketplace that connects customers with local shops, vendors, service providers, and delivery partners.
This Privacy Policy explains what personal information we may collect, how we use it, how it may be shared, and the choices available to you when you use ZIPMART.
We aim to handle personal data responsibly and in accordance with applicable laws and regulations, including applicable provisions of India's digital personal data protection framework. (India Code)
1. Information We Collect
Depending on how you use ZIPMART, we may collect the following information:
Account Information
Name
Mobile number
Email address, where provided
Account and login information
Delivery and Address Information
Delivery address
Saved addresses
Location information where you permit access
Delivery instructions and related information
Order Information
Products or services ordered
Shop or vendor selected
Order history
Order status
Delivery information
Coupons, offers, and promotional information associated with your orders
Payment Information
Payments may be processed through third-party payment service providers. We may receive information necessary to confirm and process your payment, such as payment status, transaction reference, payment method, and related transaction information.
We do not intend to store complete payment-card information on our systems where such information is processed directly by authorised payment service providers.
Device and Technical Information
When you use the ZIPMART website or application, we may collect technical information such as:
Device type and operating system
Application version
IP address
Browser information
Device identifiers
Crash and diagnostic information
Usage and interaction information
Communications
If you contact our customer support team, we may collect the information you provide, including communications, complaints, queries, and other information necessary to respond to you.
2. Location Information
ZIPMART may request access to your device location to help identify nearby shops, determine service availability, provide relevant delivery options, and improve the hyperlocal shopping experience.
Location access is subject to the permissions provided through your device. You may control location permissions through your device settings.
3. How We Use Your Information
We may use personal information to:
Create and manage your ZIPMART account.
Process and manage orders.
Connect customers with selected vendors.
Arrange or facilitate deliveries.
Process payments and refunds.
Provide customer support.
Verify orders and delivery handovers.
Provide relevant offers, coupons, and promotions.
Improve our products, services, and application.
Detect and prevent fraud, abuse, and unauthorised activity.
Maintain security and protect our users and platform.
Communicate with you about orders, account activity, service updates, and important notices.
Comply with applicable legal and regulatory requirements.
4. Sharing of Information
We may share relevant information with parties necessary to provide ZIPMART services, including:
Vendors and shops: Information required to process and fulfil your order.
Delivery partners: Information such as your name, delivery address, contact details, and order information necessary to deliver your order.
Payment service providers: Information required to process payments, refunds, and transaction verification.
Technology and service providers: Companies that provide hosting, cloud infrastructure, analytics, communications, customer support, security, and other services to ZIPMART.
Government and legal authorities: Where disclosure is required by applicable law, legal process, court order, or lawful government request.
We do not intend to sell your personal information to third parties.
5. Cookies and Similar Technologies
Our website and applications may use cookies, SDKs, pixels, analytics tools, and similar technologies to operate our services, remember preferences, understand usage, improve performance, and maintain security.
You may be able to control certain cookie or device permissions through your browser or device settings.
6. Marketing and Promotional Communications
Where permitted by applicable law, we may send information about offers, discounts, new services, or other ZIPMART promotions.
You may be able to opt out of promotional communications using the unsubscribe or preference options provided in the communication or by contacting our support team.
You may continue to receive essential service communications relating to your account, orders, transactions, security, or other important operational matters.
7. Data Security
We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.
However, no internet-based service can guarantee absolute security. Users should also take reasonable steps to protect their account credentials, mobile device, and verification codes.
8. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining transaction and business records, resolving disputes, preventing fraud, complying with legal obligations, and enforcing our agreements.
When information is no longer required, we may delete, anonymise, or securely dispose of it, subject to applicable legal and regulatory requirements.
9. Your Rights and Choices
Subject to applicable law, you may have rights relating to your personal data, including rights to:
Obtain information about the processing of your personal data.
Request correction of inaccurate or incomplete information.
Request deletion of personal information where applicable.
Withdraw consent where processing is based on consent.
Raise a grievance regarding the processing of your personal information.
Exercise other rights available under applicable law.
Requests may be submitted using the contact details provided below. We may need to verify your identity before processing certain requests.
10. Children's Privacy
ZIPMART is not intended to knowingly collect personal information from children except as permitted by applicable law and with the required consent or authorisation.
If we become aware that personal information has been collected in violation of applicable requirements, we will take appropriate steps as required by law.
11. Third-Party Services and Links
ZIPMART may use third-party services and may contain links or integrations to third-party websites or services.
Third-party services are governed by their own privacy policies and terms. ZIPMART is not responsible for the privacy practices of third-party services that it does not control.
12. Vendor and Delivery Partner Information
ZIPMART may process information relating to shops, vendors, service providers, and delivery partners who register or interact with the platform.
Such information may include business details, contact information, identification or verification information, bank or payment information, location information, documents, and information required for onboarding and providing services.
The information may be used for account verification, order fulfilment, payments, communication, platform operations, fraud prevention, and legal or regulatory compliance.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices.
The updated Privacy Policy will be published on this page with a revised “Last Updated” date. Where required by applicable law, we will provide additional notice or obtain consent.
14. Contact Us
If you have questions, requests, or complaints regarding this Privacy Policy or the processing of your personal information, please contact us:
Elegaant Eagle Eye Private Limited
ZIPMART
Email: support@zipmartshop.com
Phone: +91 9886658658