Last Updated: September 2026
ZIPMART is a hyperlocal marketplace operated by Elegaant Eagle Eye Private Limited that connects customers with independent shops and vendors. Return eligibility may vary depending on the product, vendor, product condition, and applicable law.
1. General Return Policy
Customers may request a return, replacement, or other resolution for eligible products that are defective, damaged, incorrect, or otherwise qualify under the applicable product or vendor return conditions.
Return requests must be submitted within the applicable return period shown on ZIPMART or communicated for the relevant product.
Products must generally be unused, undamaged, and in their original packaging, where applicable.
2. Damaged or Incorrect Products
If you receive a damaged, defective, incorrect, or materially different product, please contact ZIPMART customer support as soon as reasonably possible after delivery.
We may request photographs, videos, order details, or other information to verify the issue.
Depending on the circumstances, an eligible claim may result in a replacement, return, refund, or another appropriate resolution.
3. Missing Items
If an item included in your order is missing, please report the issue to ZIPMART customer support as soon as reasonably possible after delivery.
After verification, ZIPMART may provide an appropriate refund, replacement, or other resolution for the missing item.
4. Fresh, Perishable and Food Products
Fresh produce, groceries, prepared food, bakery products, meat, fish, dairy products, and other perishable items may generally not be eligible for return because of their nature.
However, if such a product is damaged, spoiled, unsafe, defective, incorrect, or materially different from what was ordered, customers should report the issue promptly after delivery.
Where appropriate, ZIPMART may provide a refund, replacement, or other resolution after reviewing the claim.
5. Non-Returnable Products
Certain products may not be eligible for return because of their nature, hygiene requirements, perishability, safety considerations, or applicable law.
Examples may include:
Perishable food and grocery products
Fresh produce
Prepared food
Personal hygiene products
Products that have been opened or used
Products specifically identified as non-returnable
Other products restricted from return under applicable law
Any mandatory consumer rights under applicable law will remain unaffected.
6. Product Condition for Returns
Where a return is approved, the product may need to be returned in its original condition with applicable packaging, accessories, manuals, tags, invoices, or other included items.
A return may be rejected where the product has been damaged, used, altered, or otherwise changed after delivery, except where the issue itself is attributable to a defect or other circumstance covered by applicable law or policy.
7. Return Pickup
Where applicable, ZIPMART or the relevant vendor may arrange a return pickup through a delivery partner.
Pickup availability may depend on the customer's location, product type, vendor, and other operational factors.
Customers may be required to make the product available for collection at the agreed address.
8. Refunds After Return
Once a returned product has been received and verified, an eligible refund will be processed through the applicable payment method.
The time taken for the refund to appear in the customer's account may depend on the payment provider, bank, card issuer, or other financial institution.
9. Exchanges and Replacements
Where a product is eligible for replacement or exchange, ZIPMART or the relevant vendor may provide a replacement subject to product availability.
If the replacement product is unavailable, an eligible refund or alternative resolution may be offered.
10. How to Request a Return
To request a return, replacement, or report a product issue, contact ZIPMART customer support and provide:
Order ID
Registered mobile number
Product details
Reason for the return or complaint
Photographs or other supporting information, where applicable
Support Email: support@zipmartshop.com
Support Phone: +91 9886658658
11. Vendor-Specific Return Conditions
Because ZIPMART is a marketplace, individual vendors may have additional return conditions for certain products, provided those conditions comply with applicable law.
Where a product has specific return conditions, those conditions may be displayed on the product or order information.
12. Fraudulent or Abusive Claims
ZIPMART may investigate repeated, fraudulent, misleading, or abusive return claims.
Where permitted by applicable law, appropriate action may be taken against accounts involved in fraudulent or abusive activity.
13. Changes to This Policy
ZIPMART may update this Return Policy from time to time to reflect changes in our services, products, vendor requirements, or applicable laws.
The updated policy will be published on the ZIPMART website or application with the revised “Last Updated” date.